Shipping & Returns

Free, Secure and Insured Shipping

  • We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at www.iotacollection.com is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep.
  • We offer FREE shipping on every order greater than 500 Rs within India.
  • We urge all customers to inspect the package for any damage or tamper before receiving or signing for  receipt, in case of any damaged package, please don’t accept the package.
  • At the time of delivery, the recipient must provide valid photo ID proof to collect the product.
  • In case you are not satisfied with the product received you can return it to us.We offer complimentary return shipping on Returns/ Exchanges if the product is sent to us within 15 days from  the date of receipt of the product.
  • As of now we don’t cater to international cliental. But this facility will be available soon.

Packaging policy

At iota collection we ensure that our every product reaches you in a durable tamper proof environment in iota collection specially designed boxes with all the relevant materials like invoices, gifts, certificates etc  If any.

Free gift packaging

In case you wish to gift to someone special, we offer free gift packing, along with a gift message of your choice. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed.

After the placement of order we request you to send the message you wish to deliver at our email id info@iotacollection.com along with the subject as “MESSAGE-<order no>” . The intended message will be printed on a distinctive card & delivered along with gift.

Return & Exchange Policy

If for some reasons, you want to return or exchange your product bought from the company, such return or exchange is subject to the following terms and conditions. Please note, the following features are not available for customers outside India.

15 Days Exchange Policy

  1. All the products purchased from iotacollection are subjected to 15 day exchange policy.
  2. Customized jewellery products which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for 15 days exchange unless there is some product defect which is certified by our quality assurance department.
  3. Once your returned item is received our Quality Assurance department will review the returned item.
  4. Any items that show signs of wear or have been altered, resized (by a jeweller other than the company), or damaged cannot be accepted for 15 days exchange.
  5. You will receive complimentary return shipping for all eligible products within the 15 Day Exchange policy Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all exchange within the 15 Day Exchange period.
  6. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product.
  7. In case of a refund on a 15 days exchange, payment of the balance refund amount shall be made by way of an online bank transfer to the customer’s account within 10 days of receipt of product.

Note : Currently no resizing & repair policy is applicable on our product range.

The company reserves the right to change the terms and conditions listed above at any time.
If you would like to return or exchange anything to us:
Please contact our Customer Service via email info@iotacollection.com or call us at +91-7860509581